Privacy Policy

Last updated: June 11, 2025
We give great importance to the protection of your personal data. This privacy policy explains how we collect, use, and protect your information.

1. Data Controller

The data controller is Bumble Bee | Lemon Tree, represented by its owner, Karine MAGNARD, located at 85 chemin du Château d'Eau, 38460 PANOSSAS, FRANCE.
Contact : lemonbeehome@gmail.com

2. Data Collected

We collect the following data:
  • - Account information: first name, last name, email address, phone number.
  • - Booking data: accommodation booked, dates of stay, number of guests, options selected.
  • - Payment data (managed by our payment intermediary, Stripe: we have no access to your bank details).
  • - Technical data: IP address, connection logs, cookies necessary for the correct functioning of the website.

3. Use of Data

IMPORTANT INFORMATION: No data is resold or sent outside of our website. We use internal statistical analysis tools hosted on our servers.
Your data is used for the following purposes:
  • - Managing bookings, payments, cancellations, and deposits.
  • - Communicating with you regarding your bookings.
  • - Securing your account and avoiding fraud through strong authentication.
  • - Improving our services and conducting anonymous statistical analyses.

4. Data Recipients

Only authorized members of our team, as well as our technical partners (including Stripe) have access to your data only for processing your bookings. Your data is never resold.

5. Data retention period

Your data is retained for the duration necessary to manage your booking and then for a period of 3 years after your last booking so that you can access your information from our platform.

6. Your Rights

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the GDPR, you can exercise your rights of access, rectification, erasure or objection to the use of your data. To exercise your rights, contact us by email: lemonbeehome@gmail.com.

7. Cookies

We use technical cookies to correctly ensure the website functions and to improve your experience.

8. Security

Your data is stored on secure servers. Your passwords are encrypted, and we do not have access to them.